To improve the user experience on this site we use cookies. I agree | I disagree

Before contacting Customer Support, we recommend checking the following resources:

  • FAQ: Browse the FAQ pages to see if your question has already been answered.
  • Router Support Materials: Access product documentation (such as the Hardware Manual and Configuration Manual), the latest firmware, and other technical resources on the Router Models page. Locate your specific model and select the appropriate tab in the Documents to Download section (e.g., Brochures, Manuals, Certificates, Firmware, Images/3D Models, PCN/SA, Others).
  • Application Notes: For detailed guides, configuration examples, and step-by-step instructions for specific features and use cases, see  Application Notes page.
  • Development & Router Apps: An overview for developers is available on the Development page. Most Router Apps have their own manuals available on the Router Apps page. A comprehensive guide covering shell scripting, Python, Router Apps, and other development tools is provided in the Extending Router Functionality manual.
Build Your Own App

Customer Support for NAM

Phone: +1-800-346-3119 (Monday – Friday, 7 a.m. to 5:30 p.m. CST)
Fax: +1-815-433-5109

Security and reports: support.iiot.ana@advantech.com
E-mail: support.iiot.ana@advantech.com
WEB: www.advantech.com

Customer Support for Europe

Phone: +353 91 792444
Fax: +353 91 792445

Security and reports: iiotcustomerservice@advantech.eu
E-mail: iiotcustomerservice@advantech.eu
WEB: www.advantech.com

Build Your Own App
Build Your Own App

Customer Support for Asia

Phone: +886-2-2792-7818 #1299 (Monday – Friday, 9 a.m. to 5:30 p.m. UTC+8)
Fax: +886-2-2794-7327

Security and reports: icg.support@advantech.com.tw
E-mail: icg.support@advantech.com.tw
WEB: www.advantech.com